1. Acceptance of Terms

By accessing or using our website or purchasing from Ascend BioGraft, LLC, you agree to these Terms & Conditions. If you do not agree, please do not use our site or services.

2. Medical Disclaimer

All content is provided for informational purposes only and is not intended as medical advice. Our products are only for use by licensed medical professionals. Always consult a healthcare provider for medical decisions.

3. Product Use & Eligibility

Our products are intended for qualified healthcare institutions and professionals. By placing an order, you confirm that you are authorized to purchase and use regulated medical products.

3a. Medical Verification Requirement

‍Purchase of our products is strictly limited to licensed medical professionals or verified members of licensed medical groups. Proof of licensure or professional affiliation is required and must be provided during the ordering process. Verification will be requested either at checkout or through direct contact before the order is approved and fulfilled.

4. Order Fulfillment
5. Shipping Policy
   • Orders are processed within 1–2 business days.
   • Shipping is available throughout the U.S.
   • We use certified or priority carriers.
   • Tracking is provided once the order is dispatched.

1. Return Policy

Due to the sterile nature of our products, we do not accept returns. If you receive damaged, incorrect, or defective products, contact us within 7 days of receipt to arrange a replacement or refund.

1. Refund Policy

Refunds are only issued in the case of shipping damage, order error, or verified product defect. Contact support with your order number and description of the issue.

1. Cancellation Policy

Orders can be canceled within 24 hours of placement if not yet shipped. Contact customer service as soon as possible.

5. Payment Terms

We accept major credit/debit cards. All transactions are encrypted and processed securely. Payments are due at the time of purchase unless otherwise agreed upon in writing.

6. Intellectual Property

All website content—including text, logos, graphics, and images—is the property of Ascend Biograft, LLC and may not be used without written permission.

7. Limitation of Liability

We are not liable for any indirect or consequential damages arising from use of our products or website. Liability is limited to the value of the order.

8. Governing Law

These terms are governed by the laws of the State of Pennsylvania.

9. Contact Us

Email: info@ascendbiograft.com